Please read these terms and conditions carefully before using our services.
Last Updated: April 22, 2025
Welcome to Samio. These Terms and Conditions ("Terms") govern your use of our website located at www.heysamio.com (the "Website") and our AI-powered digital concierge services (collectively, the "Services"), operated by Samio.
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.
For the purpose of these Terms:
To access certain features of the Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.
Subject to these Terms, Samio grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for your internal business operations.
You agree not to:
You are responsible for ensuring that your guests' use of the Services complies with these Terms. You agree to inform your guests of any relevant terms, conditions, and privacy policies related to the Services.
You retain all rights in, and are solely responsible for, the User Data you submit, upload, display, or otherwise make available through the Services. By providing User Data through the Services, you grant Samio a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Data solely for the purpose of providing and improving the Services.
You agree not to submit, upload, or share any User Data that:
Samio has the right, but not the obligation, to monitor, edit, or remove any User Data for any reason, including violation of these Terms or applicable law. Samio may also access, preserve, and disclose your User Data if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations or protect the rights, property, or safety of Samio, its users, or the public.
The Services and all Content, features, and functionality thereof, including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof, are owned by Samio, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
If you provide any feedback, suggestions, or recommendations regarding the Services ("Feedback"), you grant Samio an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use such Feedback in any way and for any purpose without any compensation to you.
You agree to pay all fees associated with the Services in accordance with the pricing and payment terms presented to you at the time of purchase. Fees may vary based on your subscription plan, usage, and other factors.
By providing your payment information, you authorize Samio to charge you for all fees incurred in connection with your account. Unless otherwise specified, subscriptions will automatically renew for successive periods unless you cancel before the renewal date.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for all taxes, levies, or duties associated with your use of the Services.
Your privacy is important to us. Our Privacy Policy, available at Privacy Policy, describes how we collect, use, and share information about you and your guests when you use our Services. By using the Services, you consent to the data practices described in the Privacy Policy.
Samio warrants that it will provide the Services using reasonable care and skill in accordance with industry standards.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.
SAMIO DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. SAMIO MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
IN NO EVENT SHALL SAMIO, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL SAMIO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.
You agree to defend, indemnify, and hold harmless Samio, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
These Terms shall remain in full force and effect while you use the Services or maintain an account.
You may terminate these Terms at any time by canceling your account and discontinuing use of the Services.
Samio may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.
Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Rules of the Thai Arbitration Institute, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Bangkok, Thailand. The language to be used in the arbitral proceedings shall be English.
Samio reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, Samio will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Samio's sole discretion.
By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
These Terms, together with the Privacy Policy and any other legal notices and agreements published by Samio, constitute the entire agreement between you and Samio concerning the Services and supersede all prior or contemporaneous communications.
If you have any questions about these Terms, please contact us: