Privacy Policy

Last Updated: April 22, 2025

1. Introduction

Welcome to Samio's Privacy Policy. This Privacy Policy explains how Samio ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit our website at www.heysamio.com (the "Website") or use our AI-powered digital concierge services (collectively, the "Services").

We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register your interest in our services through our online form
• Contact us via email or other communication channels
• Request a demonstration of our services

This information may include:

• Your name
• Email address
• Hotel name
• Number of rooms
• City location
• Any other information you choose to provide

2.2 Information We Collect Automatically

When you visit our Website, we may automatically collect certain information about your device and usage of our Website. This information may include:

• IP address
• Browser type and version
• Operating system
• Time zone setting and location
• Pages visited and how you navigate our Website
• Time spent on pages and interaction information
• Language preferences

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our Website. We use this information to analyze trends, administer the Website, track users' movements around the Website, and gather demographic information about our user base as a whole.

We primarily use Google Analytics to help us understand how our Website is being used. Google Analytics uses cookies to collect standard internet log information and visitor behavior information. The information generated by these cookies about your use of the Website (including your IP address) is transmitted to Google. This information is used to evaluate visitors' use of the Website and to compile statistical reports on Website activity.

You can control cookies through your browser settings and other tools. Please note that blocking some types of cookies may impact your experience of our Website and the services we offer.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our Website and Services
• Responding to your inquiries and fulfilling your requests
• Sending you administrative information, such as updates, security alerts, and support messages
• Conducting research and analysis to improve our Services
• Developing new products, services, features, and functionality
• Preventing fraud and enhancing the security of our Website and Services
• Complying with legal obligations

4. Sharing Your Information

We may share your information with the following parties:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service. These service providers are only permitted to use your information to perform services for us and are required to maintain the confidentiality of your information.

4.2 Compliance with Laws

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with other parties with your consent or at your direction.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Thailand and choose to provide information to us, please note that we transfer the information to Thailand and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your personal information
• The right to rectification (to correct incorrect data)
• The right to object to our processing of your personal data
• The right to restriction (to request we limit our processing)
• The right to data portability (to receive your data in a structured, machine-readable format)
• The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us